Mastering Customer Success
Completed by David Koves
May 6, 2026
14 hours (approximately)
David Koves's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Service
- Category: Customer Success Management
- Category: Business Metrics
- Category: Product Knowledge
- Category: Customer experience improvement
- Category: Performance Metric
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Customer Insights
- Category: Company, Product, and Service Knowledge
- Category: Customer Retention
- Category: Key Performance Indicators (KPIs)
