Handling Difficult Conversations
Completed by Annie Gretzmier
February 28, 2026
2 hours (approximately)
Annie Gretzmier's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Interpersonal Communications
- Category: Verbal Communication Skills
- Category: People Management
- Category: Empathy
- Category: De-escalation Techniques
- Category: Leadership
- Category: Leadership Development
- Category: Communication
- Category: Discussion Facilitation
- Category: Emotional Intelligence
- Category: Professional Development
- Category: Communication Strategies
