Master TQM and Six Sigma: Build Quality, Reduce Errors
Completed by Holly Hyatt
April 9, 2026
13 hours (approximately)
Holly Hyatt's account is verified. Coursera certifies their successful completion of Master TQM and Six Sigma: Build Quality, Reduce Errors
What you will learn
Analyze quality culture and apply customer-centric CRM strategies for excellence.
Implement QA systems, PPC techniques, and the PDCA cycle to optimize operations.
Apply Six Sigma tools and the DMAIC framework for sustainable process improvement.
Skills you will gain
- Category: Customer Engagement
- Category: Quality Improvement
- Category: Customer Relationship Management
- Category: Operational Efficiency
- Category: Six Sigma Methodology
- Category: Quality Assurance
- Category: Quality Management
- Category: Quality Management Systems
- Category: Process Improvement
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
- Category: Process Optimization
