Listening and Engagement on Social Media
Completed by Silvia Candeloro
January 25, 2026
7 hours (approximately)
Silvia Candeloro's account is verified. Coursera certifies their successful completion of Listening and Engagement on Social Media
What you will learn
Social listening and why it’s important
Popular social listening tools and how to use them
Tips for effective social listening
How to engage in customer communication
Skills you will gain
- Category: Social Media Analytics
- Category: Drive Engagement
- Category: Relationship Building
- Category: Relationship Management
- Category: Branding
- Category: Content Development and Management
- Category: Social Media Management
- Category: Driving engagement
