Manage Abrasive Workplace Behavior With Backbone
Completed by Clara Smith
April 13, 2026
3 hours (approximately)
Clara Smith's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Self-Awareness
- Category: Workplace Bullying Intervention
- Category: Accountability
- Category: Behavioral Management
- Category: Human Resource Strategy
- Category: Employee Engagement
- Category: People Management
- Category: Employee Retention
- Category: Conflict Management
- Category: Employee Performance Management
- Category: Coaching
- Category: Overcoming Objections
