Customer Service Excellence Capstone
Completed by Jessica Knapp
July 29, 2026
2 hours (approximately)
Jessica Knapp's account is verified. Coursera certifies their successful completion of Customer Service Excellence Capstone
What you will learn
Combine AI-augmented analytics and sentiment data with human judgment to resolve high-stakes customer service scenarios.
Navigate realistic business cases by balancing customer empathy, service targets, and data-driven recommendations.
Skills you will gain
- Category: Service Level
- Category: AI Integrations
- Category: Customer Engagement
- Category: Service Design
- Category: Customer Service
- Category: Decision Making
- Category: Decision Intelligence
- Category: Customer Support
- Category: Workflow Management
- Category: Service Level Agreement
- Category: AI Personalization
- Category: Data Analysis
