ITIL V4 Details of Four Dimensions of Service Management
Completed by Florian NOLET
November 24, 2025
8 hours (approximately)
Florian NOLET's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
- Category: Business Relationship Management
- Category: People Development
- Category: Vendor Relationship Management
- Category: IT Management
- Category: Process Management
- Category: Supplier Relationship Management
- Category: Service Management
- Category: Strategic Partnership
- Category: Information Management
- Category: Supplier Management
- Category: Organizational Structure
- Category: IT Service Management
