Generative AI Essentials for Customer Service
Completed by Chere Croteau
March 23, 2026
10 hours (approximately)
Chere Croteau's account is verified. Coursera certifies their successful completion of Generative AI Essentials for Customer Service
What you will learn
Define Generative AI fundamentals and prompt design principles for effective customer service.
Apply ChatGPT, Claude, Google AI Studio, and Copilot to craft, test, and refine effective customer prompts.
Analyze customer inquiries using Zendesk AI and Kommunicate to deliver personalized support.
Create AI-driven knowledge bases and self-service portals with Notion AI and Freshdesk.
Skills you will gain
- Category: AI Workflows
- Category: Generative AI
- Category: Prompt Engineering Tools
- Category: Customer Relationship Management
- Category: AI Integrations
- Category: Customer Support
- Category: Content Performance Analysis
- Category: Customer Service
- Category: Customer Insights
- Category: Self Service Technologies
- Category: Prompt Engineering
- Category: Customer experience improvement
