GenAI for Customer Service Representatives
Completed by Ann Camille Wiley
August 20, 2025
2 hours (approximately)
Ann Camille Wiley's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Personalized Service
- Category: Customer Service
- Category: LLM Application
- Category: AI Integrations
- Category: Responsible AI
- Category: User Feedback
- Category: Customer Analysis
- Category: Generative AI
- Category: Data Ethics
