Mastering Customer Success
Completed by Khaled Younes
April 24, 2026
14 hours (approximately)
Khaled Younes's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Performance Metric
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Business Metrics
- Category: Customer Service
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Customer Retention
- Category: Key Performance Indicators (KPIs)
- Category: Customer Relationship Management (CRM) Software
- Category: Product Knowledge
- Category: Stakeholder Engagement
