ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by MARK NEIL GIBBONS
March 5, 2026
3 hours (approximately)
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What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Self Service Technologies
- Category: Performance Analysis
- Category: AI Workflows
- Category: Event Monitoring
- Category: Operational Efficiency
- Category: Service Improvement
- Category: Digital Transformation
- Category: Automation
- Category: ServiceNow
- Category: Process Design
- Category: Business Process Automation
- Category: AI Enablement
