Customer Service
Completed by Jennifer Ponce
March 20, 2026
7 hours (approximately)
Jennifer Ponce's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
Apply active listening and emotional support techniques to create positive first impressions during face-to-face interactions.
Implement best practices across remote communication channels, including phone, email, live chat, and social media.
Manage difficult or angry customers and execute the service recovery process to turn complaints into customer loyalty.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Customer and Client Support
- Category: Customer Relationship Building
- Category: Customer experience improvement
- Category: Service Recovery
- Category: Crisis Management
- Category: Personalized Service
- Category: Customer Complaint Resolution
- Category: Customer Retention
- Category: Customer Inquiries
- Category: Active Listening
- Category: Greeting Customers
- Category: Conflict Management
