Handling Difficult Conversations
Completed by Anna Ling
January 7, 2026
2 hours (approximately)
Anna Ling's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Discussion Facilitation
- Category: Assertiveness
- Category: Team Performance Management
- Category: Emotional Intelligence
- Category: Communication Strategies
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: People Management
- Category: De-escalation Techniques
- Category: Communication
- Category: Leadership
- Category: Leadership Development
