Handling Difficult Conversations
Completed by Jana Gavare
November 28, 2025
2 hours (approximately)
Jana Gavare's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Emotional Intelligence
- Category: Communication Strategies
- Category: Professional Development
- Category: De-escalation Techniques
- Category: Leadership Development
- Category: People Management
- Category: Verbal Communication Skills
- Category: Assertiveness
- Category: Team Performance Management
- Category: Communication
- Category: Conflict Management
- Category: Empathy
