Mastering Customer Success
Completed by Josh Decker
April 7, 2026
14 hours (approximately)
Josh Decker's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Building
- Category: Business Metrics
- Category: Business
- Category: Service Level Agreement
- Category: Business Strategies
- Category: Customer Retention
- Category: Key Performance Indicators (KPIs)
- Category: Customer Relationship Management (CRM) Software
- Category: Product Knowledge
- Category: Stakeholder Engagement
- Category: Account Management
- Category: Performance Metric
