GenAI for Customer Insights
Completed by Ada Silvia Piñatelli Lopez
September 30, 2025
2 hours (approximately)
Ada Silvia Piñatelli Lopez's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: Generative AI
- Category: User Feedback
- Category: Customer Analysis
- Category: Artificial Intelligence
- Category: Trend Analysis
- Category: Customer experience strategy (CX)
- Category: Customer Engagement
- Category: Business Intelligence
- Category: AI Personalization
- Category: Customer Insights
- Category: Predictive Analytics
- Category: Data-Driven Decision-Making
