Customer Relationship Management with Case Study
Completed by Tanja Luise Mossig
January 11, 2026
6 hours (approximately)
Tanja Luise Mossig's account is verified. Coursera certifies their successful completion of Customer Relationship Management with Case Study
What you will learn
Analyze CRM strategies using PESTLE and SWOT.
Apply automation tools to enhance customer engagement.
Design CRM frameworks aligned with business goals.
Skills you will gain
- Category: Analysis
- Category: Market Analysis
- Category: Case Studies
- Category: Marketing Automation
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: Organizational Strategy
- Category: Auditing
- Category: Business Process Automation
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Analysis
- Category: Customer Insights
