Social Listening
Completed by Thet Lin Oo
December 23, 2025
1 hours (approximately)
Thet Lin Oo's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Strategic Thinking
- Category: Customer Engagement
- Category: Business Strategy
- Category: Trend Analysis
- Category: Customer Insights
- Category: Web Presence
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Social Media Strategy
- Category: Social Media
- Category: Digital Marketing Tools
- Category: Social Media Analytics
