Social Listening
Completed by Karolina Lovejoy
December 18, 2025
1 hours (approximately)
Karolina Lovejoy's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Digital Marketing Tools
- Category: Customer Insights
- Category: Social Media Strategy
- Category: Customer Engagement
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Business Strategy
- Category: Case Studies
- Category: Social Media Marketing
- Category: Analytical Skills
- Category: Web Presence
- Category: Social Media
