Mastering Customer Success
Completed by Hleb Kakhanouski
July 3, 2026
14 hours (approximately)
Hleb Kakhanouski's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Account Strategy
- Category: Customer Relationship Building
- Category: Customer Data Management
- Category: Crisis Management
- Category: Customer Relationship Management
- Category: Customer Engagement
- Category: Account Management
- Category: Product Knowledge
- Category: Key Performance Indicators (KPIs)
- Category: Customer Insights
- Category: Customer Relationship Management (CRM) Software
- Category: Stakeholder Engagement
