Mastering Customer Success
Completed by Jeff Ferry
April 6, 2026
14 hours (approximately)
Jeff Ferry's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Engagement
- Category: Account Strategy
- Category: Customer Relationship Building
- Category: Customer Service
- Category: Operational Excellence
- Category: Business Metrics
- Category: Account Management
- Category: Customer Relationship Management
- Category: Performance Metric
- Category: Customer Data Management
- Category: Crisis Management
- Category: Customer Success Management
