Managing Conflict
Completed by Miguel Angel Contreras Herrera
October 27, 2025
2 hours (approximately)
Miguel Angel Contreras Herrera's account is verified. Coursera certifies their successful completion of Managing Conflict
What you will learn
Develop essential skills for handling conflict calmly and effectively
Apply proven techniques to resolve workplace disputes while maintaining relationships
Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model
Skills you will gain
- Category: Teamwork
- Category: Interpersonal Communications
- Category: Conflict Management
- Category: Culture Transformation
- Category: Professionalism
- Category: Active Listening
- Category: Accountability
- Category: Emotional Intelligence
- Category: Collaboration
- Category: Relationship Management
