Customer Relationship Management with Case Study
Completed by Samrat DESHMUKH
December 12, 2025
6 hours (approximately)
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What you will learn
Explain core CRM concepts and align CRM strategies with organizational objectives and customer needs.
Apply customer profiling, CRM audits, PESTLE, and SWOT analysis to evaluate CRM effectiveness.
Implement Sales Force, Marketing, and Service Automation to improve engagement and operational efficiency.
Skills you will gain
- Category: Customer Service
- Category: Marketing Automation
- Category: Customer Analysis
- Category: Case Studies
- Category: Customer Relationship Building
- Category: Operational Analysis
- Category: Auditing
- Category: Market Analysis
- Category: Business Strategy
- Category: Customer Insights
- Category: Business Process Automation
- Category: Data Analysis