Mastering Customer Success
Completed by Joanelle Christina Prescod
February 18, 2026
14 hours (approximately)
Joanelle Christina Prescod's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Management
- Category: Business Metrics
- Category: Customer Success Management
- Category: Customer Service
- Category: Operational Excellence
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Engagement
- Category: Account Management
- Category: Customer Insights
- Category: Key Performance Indicators (KPIs)
- Category: Customer Retention
- Category: Business Management
