ServiceNow System Administrator from Zero to Hero
Completed by Joshua Conner
November 18, 2025
5 hours (approximately)
Joshua Conner's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Automation
- Category: Content Management
- Category: Business Process Automation
- Category: Service Management
- Category: Security Controls
- Category: ServiceNow
- Category: Identity and Access Management
- Category: Role-Based Access Control (RBAC)
- Category: System Configuration
- Category: Data Security
- Category: Email Automation
- Category: User Accounts
