Cisco Certified Support Technician IT Support 100-140 Unit 9
Completed by Mahmoud Boucherit
December 2, 2025
1 hours (approximately)
Mahmoud Boucherit's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 9
What you will learn
Master remote access and management tools for efficient troubleshooting and support.
Collaborate using video conferencing and persistent chat applications like Cisco WebEx.
Research and resolve issues using search engines, knowledge bases, and technical forums.
Apply AI tools and understand privacy, security, and ethical considerations in IT support.
Skills you will gain
- Category: Information Privacy
- Category: Help Desk Support
- Category: Generative AI
- Category: Telecommuting
- Category: Issue Tracking
- Category: Artificial Intelligence
- Category: Remote Access Systems
- Category: Technical Support
- Category: System Support
- Category: End User Training and Support
- Category: Desktop Support
- Category: Data Ethics
