Customer Loyalty and Advanced Engagement
Completed by Rounak Roy Chowdhury
April 21, 2026
1 hours (approximately)
Rounak Roy Chowdhury's account is verified. Coursera certifies their successful completion of Customer Loyalty and Advanced Engagement
What you will learn
Build lasting guest loyalty by creating meaningful, personalised experiences.
Use digital tools and insights to better understand and anticipate guest needs.
Strengthen emotional connections that turn guests into repeat visitors and advocates.
Skills you will gain
- Category: Hospitality
- Category: Drive Engagement
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Hospitality Services
- Category: Personalized Service
- Category: AI Personalization
- Category: Brand Loyalty
- Category: Relationship Management
- Category: Loyalty Programs
- Category: Empathy & Emotional Intelligence
- Category: Service Recovery
