ITIL V4 Introduction to Service Management Concept
Completed by MARIA GONZALEZ
February 25, 2026
8 hours (approximately)
MARIA GONZALEZ's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Service Management
- Category: Innovation
- Category: Practice Management
- Category: Digital Transformation
- Category: Continuous Improvement Process
- Category: IT Service Management
- Category: Service Improvement
- Category: Technical Management
- Category: Stakeholder Management
- Category: Value Propositions
- Category: Information Technology Infrastructure Library
- Category: Business Management
