Handling Difficult Conversations
Completed by Johan Louis Joubert
September 7, 2026
2 hours (approximately)
Johan Louis Joubert's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Empathy
- Category: Emotional Intelligence
- Category: Communication Strategies
- Category: Assertiveness
- Category: Team Performance Management
- Category: Professional Development
- Category: Constructive Feedback
- Category: Leadership and Management
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: People Management
- Category: Communication
