ITIL V4 Introduction to Service Management Concept
Completed by André Luiz Monteiro Dias
November 28, 2025
8 hours (approximately)
André Luiz Monteiro Dias's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: IT Service Management
- Category: Service Improvement
- Category: Innovation
- Category: Business Management
- Category: Stakeholder Management
- Category: Governance
- Category: Value Propositions
- Category: Information Technology Infrastructure Library
- Category: Practice Management
- Category: Service Management
- Category: Continuous Improvement Process
- Category: Stakeholder Engagement
