Dealing With Angry Customers In Customer Service
Completed by Nayara Gasparetti Rocha
April 23, 2026
hours (approximately)
Nayara Gasparetti Rocha's account is verified. Coursera certifies their successful completion of Dealing With Angry Customers In Customer Service
Skills you will gain
- Category: Customer Complaint Resolution
- Category: Customer experience improvement
- Category: Verbal Communication Skills
- Category: Customer Support
- Category: Customer Retention
- Category: Customer Service
- Category: Communication Strategies
- Category: Empathy & Emotional Intelligence
- Category: Conflict Management
- Category: Service Recovery
- Category: Customer Relationship Building
- Category: De-escalation Techniques
