Customer Engagement Specialist
Completed by Andrea N Durojaiye
June 24, 2026
9 hours (approximately)
Andrea N Durojaiye's account is verified. Coursera certifies their successful completion of Customer Engagement Specialist
What you will learn
Master the fundamentals of customer engagement
Personalize the user journey: Leverage customer data for audience segmentation, campaign creation, and Canvas for enhanced customer experiences.
Configure workspace access: Acquire practical skills in Braze dashboard setup and user access management.
Use Braze to build sustainable audience relationships, develop effective campaigns and leverage data and technology for meaningful user experiences.
Skills you will gain
- Category: Cross-Channel Marketing
- Category: Email Marketing
- Category: Marketing
- Category: Customer Retention
- Category: Target Audience
- Category: Marketing Analytics
- Category: Business Reporting
- Category: Analytics
- Category: Digital Marketing
- Category: Advertising Campaigns
- Category: Driving engagement
- Category: Brand Loyalty
