ServiceNow System Administrator from Zero to Hero
Completed by Alice Nguyen
July 30, 2025
5 hours (approximately)
Alice Nguyen's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Security Controls
- Category: Identity and Access Management
- Category: Systems Administration
- Category: Role-Based Access Control (RBAC)
- Category: ServiceNow
- Category: Content Management
- Category: Scripting
- Category: User Provisioning
- Category: Service Management
- Category: Information Management
- Category: Database Application
- Category: System Configuration
