Mastering Active Listening in the Global Workplace
Completed by Neil Bryan Agra Umoso
March 10, 2026
4 hours (approximately)
Neil Bryan Agra Umoso's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance business communication and collaboration.
Demonstrate empathy and emotional intelligence in professional communication.
Use reflective listening to resolve workplace conflicts effectively.
Interpret and leverage non-verbal communication cues to build trust and strengthen relationships.
Skills you will gain
- Category: Non-Verbal Communication
- Category: Team Collaboration
- Category: Emotional Intelligence
- Category: Interpersonal Communications
- Category: Empathy & Emotional Intelligence
- Category: Communication Strategies
- Category: Cultural Diversity
- Category: Adaptability
- Category: Rapport Building
- Category: Empathy
- Category: Virtual Teams
- Category: Collaboration
