ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Barnabas Wanapia
March 17, 2026
3 hours (approximately)
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What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Incident Management
- Category: AI Enablement
- Category: Automation
- Category: Service Management
- Category: Workflow Management
- Category: ServiceNow
- Category: Process Design
- Category: Business Process Automation
- Category: Artificial Intelligence
- Category: Performance Analysis
- Category: Self Service Technologies
- Category: Digital Transformation
