ServiceNow System Administrator from Zero to Hero
Completed by Melanie Ann Morgan
March 12, 2025
5 hours (approximately)
Melanie Ann Morgan's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Systems Administration
- Category: Service Level
- Category: Enterprise Application Management
- Category: System Configuration
- Category: Content Management
- Category: Business Process Automation
- Category: Security Controls
- Category: Identity and Access Management
- Category: Information Management
- Category: Database Application
- Category: Service Management
- Category: Scripting
