What you will learn

• You’ll have a clear understanding of how culture influences communication and behaviour in the workplace.

• You’ll be able to recognise your own cultural perspective, appreciate others’ viewpoints and communicate in ways to build trust and respect.

• You’ll also strengthen your ability to collaborate within multicultural teams and provide exceptional service to diverse guests.

• You can contribute positively to Dubai’s world-renowned reputation for hospitality excellence through awareness, empathy and professionalism.