ServiceNow System Administrator from Zero to Hero
Completed by Robin Casey
February 18, 2026
5 hours (approximately)
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What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: System Configuration
- Category: Data Security
- Category: Email Automation
- Category: Service Level
- Category: Enterprise Application Management
- Category: Security Controls
- Category: Role-Based Access Control (RBAC)
- Category: Service Management
- Category: Information Management
- Category: Database Application
- Category: Scripting
- Category: Identity and Access Management
