GenAI for Customer Service Representatives
Completed by Alexander Alanis
November 21, 2024
2 hours (approximately)
Alexander Alanis's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: LLM Application
- Category: Data Ethics
- Category: AI Personalization
- Category: Personalized Service
- Category: Customer experience improvement
- Category: AI Integrations
- Category: Responsible AI
- Category: User Feedback
- Category: Customer Service
- Category: Customer Analysis
- Category: Generative AI
