Introduction to Crisis Management and Crisis Communication
Completed by Matthew Donald Mackay
December 30, 2025
7 hours (approximately)
Matthew Donald Mackay's account is verified. Coursera certifies their successful completion of Introduction to Crisis Management and Crisis Communication
What you will learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you will gain
- Category: Crisis Management
- Category: Communication Planning
- Category: Case Studies
- Category: Stakeholder Communications
- Category: Communication Strategies
- Category: Internal Communications
- Category: Strategic Communication
- Category: Contingency Planning
- Category: Corporate Communications
- Category: Emergency Response
