CRM: Analyze, Apply & Optimize Customer Success
Completed by rachelle edwards
February 16, 2026
8 hours (approximately)
rachelle edwards's account is verified. Coursera certifies their successful completion of CRM: Analyze, Apply & Optimize Customer Success
What you will learn
Analyze customer lifecycle and CRM strategies.
Differentiate acquisition vs. retention approaches.
Apply CRM tools to optimize business performance.
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Data-Driven Marketing
- Category: Marketing Automation
- Category: Customer Insights
- Category: Brand Loyalty
- Category: Customer Analysis
- Category: Portfolio Management
- Category: Customer experience improvement
- Category: Customer Retention
- Category: Automation
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Relationship Management
