Mastering Active Listening in the Global Workplace
Completed by Jessica White-Kassouf
November 18, 2025
4 hours (approximately)
Jessica White-Kassouf's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance business communication and collaboration.
Demonstrate empathy and emotional intelligence in professional communication.
Use reflective listening to resolve workplace conflicts effectively.
Interpret and leverage non-verbal communication cues to build trust and strengthen relationships.
Skills you will gain
- Category: Communication
- Category: Rapport Building
- Category: Empathy & Emotional Intelligence
- Category: AI literacy
- Category: Business Communication
- Category: Communication Strategies
- Category: Collaboration
- Category: Virtual Teams
- Category: Adaptability
- Category: Intercultural Competence
- Category: Non-Verbal Communication
- Category: Conflict Management
