GenAI for Customer Communication
Completed by JOHN LARRY A. LIMBO
March 6, 2026
3 hours (approximately)
JOHN LARRY A. LIMBO's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Customer Retention
- Category: Business Analytics
- Category: Personalized Service
- Category: Automation
- Category: Predictive Analytics
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Service
- Category: Generative AI
- Category: Data-Driven Decision-Making
- Category: AI Enablement
- Category: Customer Communications Management
