ServiceNow System Administrator from Zero to Hero
Completed by Tracy McAfee
December 7, 2024
5 hours (approximately)
Tracy McAfee's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Identity and Access Management
- Category: Database Application
- Category: Information Management
- Category: Role-Based Access Control (RBAC)
- Category: ServiceNow
- Category: Systems Administration
- Category: Automation
- Category: User Accounts
- Category: Scripting
- Category: User Provisioning
- Category: Email Automation
- Category: Service Level
