Handling Difficult Conversations
Completed by Philip T Miller
February 16, 2026
2 hours (approximately)
Philip T Miller 's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Assertiveness
- Category: Team Performance Management
- Category: Professional Development
- Category: Interpersonal Communications
- Category: People Management
- Category: Discussion Facilitation
- Category: Verbal Communication Skills
- Category: Conflict Management
- Category: Empathy
- Category: Constructive Feedback
- Category: Leadership
- Category: De-escalation Techniques
