Mastering Customer Success
Completed by Christine Rynnae Hardy
July 15, 2026
14 hours (approximately)
Christine Rynnae Hardy's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Service
- Category: Business Metrics
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Customer Insights
- Category: Customer Success Management
- Category: Performance Metric
- Category: Customer Retention
- Category: Stakeholder Engagement
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
- Category: Product Knowledge
