Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Safaa NAJLA
December 15, 2025
6 hours (approximately)
Safaa NAJLA's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Quality Improvement
- Category: Quality Management
- Category: Cost Management
- Category: Operational Excellence
- Category: Customer experience improvement
- Category: Quality Assessment
- Category: Process Improvement
- Category: Organizational Effectiveness
- Category: Continuous Improvement Process
- Category: Organizational Change
- Category: Decision Making
- Category: Culture Transformation
