ITIL 4: Management Practices
Completed by MARK NEIL GIBBONS
February 26, 2026
6 hours (approximately)
MARK NEIL GIBBONS's account is verified. Coursera certifies their successful completion of ITIL 4: Management Practices
What you will learn
Master core ITIL practices including incident, problem, and service request management to properly diagnose issues and maintain service quality.
Establish effective service level agreements and manage standard, emergency, and normal changes through structured change enablement.
Oversee vital organizational assets and deployment pipelines using service configuration, release, and IT asset management practices.
Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".
Skills you will gain
- Category: Incident Response
- Category: Operations
- Category: Information Technology
- Category: Information Technology Operations
- Category: Service Level
- Category: Change Control
- Category: Change Requests
- Category: Information Technology Infrastructure Library
- Category: IT Management
- Category: Technical Management
- Category: Service Management
- Category: Help Desk Support
