Customer Relationship Management with Case Study
Completed by Nolan Houseman
November 28, 2025
6 hours (approximately)
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What you will learn
Explain core CRM concepts and align CRM strategies with organizational objectives and customer needs.
Apply customer profiling, CRM audits, PESTLE, and SWOT analysis to evaluate CRM effectiveness.
Implement Sales Force, Marketing, and Service Automation to improve engagement and operational efficiency.
Skills you will gain
- Category: Analysis
- Category: Environment
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Customer Service
- Category: Marketing Automation
- Category: Market Analysis
- Category: Auditing
- Category: Case Studies
- Category: Organizational Strategy
- Category: Operational Analysis
- Category: Business Strategy
