AI for Customer Experience with Chatbots and Analytics
Completed by Adam Hassan
July 17, 2025
3 hours (approximately)
Adam Hassan's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Responsible AI
- Category: Customer experience strategy (CX)
- Category: Artificial Intelligence
- Category: Customer Engagement
- Category: Driving engagement
- Category: Generative AI
- Category: Google Gemini
- Category: Data-Driven Decision-Making
- Category: Brand Loyalty
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer experience improvement
